HBL ICT Shared Services is a self-funding organisation with an operational turnover of circa £12m per annum,
which is derived from four partner organisations, plus other NHS customers within the local health economy.
Our Unique Selling Point (USP)
Our understanding and knowledge of IT systems in the context of the Health & Social Care industry and operating from within an NHS organisation, helps us to understand your business and to bring information to the hands of those that need it, at the point in which they need it. This reflects the change that all our health customers are facing; the change in technology from fixed devices to mobile, the ability to take in large amounts of data, make sense of it, and utilise it to good effect for excellent and safe healthcare for patients.
Additionally, the ability to use that data to pro-actively manage the services provided is the key to the future. We anticipate that it will only be by standing alongside our customers facing these challenges; that together will we be successful in our chosen market.
At HBL ICT we understand cost pressures and have demonstrated our own ability to deal with them and the drive to improve productivity, whilst maintaining and improving service offers to our partners. Therefore, we believe that puts us in the position of having the ability to support our clients effectively.
Our Strategic Principles:
- Place patient outcomes at the centre of all strategic decisions.
- Promote a ‘consumer-like’ experience, creating an environment where technology works effectively and securely, without the need for users to fully understand what makes the technology work.
- Promote equality throughout the partnership ensuring all partners are central to our strategies.
- Create an environment that encourages innovation.
- Be socially aware and mindful of the impact of technology can have on our environment.
- Provide an environment that ensures information is easily accessible to meet the demands of healthcare provision.
Who benefits from our ICT services?
Patients
Patient care is at the heart of every healthcare organisation and making their experience a positive one is core to how we design our processes and services.
Hospitals
We can assist with ICT requirements and also encourage the little things (such as the provision of patient wi-fi services) that make the patient experience better.
Primary Care ICT
HBL ICT provide GP ICT budget management, clinical systems installs and ICT services that enable primary care surgeries and clinics to provide a high level of patient care.
Nurses
We understand that having a functional work station for nursing is vital to accessing patient records to provide the right level of care.
Consultants
We help doctors to provide easy access to patient data and can tailor ICT solutions to meet their needs.
Community Clinicians
The use of mobile devices as transformed many aspects of clinical practice. Mobile working is just one area where we can help healthcare professionals.
Dentists
Dental surgeries are now realising the benefits of integrated IT services and systems. We can help integrate with NHS ICT and expand working practices through innovative IT solutions.
Pharmacists
‘Electronic’ Prescribing Systems are just one area where HBL ICT are experts in implementing and providing training for pharmacies to work with GP surgeries.